Harshil Doshi, Partner, Raykam Alloys discusses their customer-centric approach and commitment to eco-friendly practices ensure adaptability and trust in a rapidly evolving market while delivering innovative, sustainable stainless steel solutions across diverse industries by staying ahead of market trends and providing certified, high-quality materials.

Raykam Alloys offers a diverse range of stainless steel grades, each tailored to specific industrial needs. How do you ensure that your stainless steel products meet the evolving demands of industries like pharmaceuticals, construction, and automotive?

Raykam Alloys is constantly updating its product portfolio to keep up with the innovations in different types of industries like Pharmaceuticals, Automotive, Machinery Manufacturing, Oil and Gas, etc. We dedicate our resources to understand the recent changes in manufacturing trends and technologies. The development in metal manufacturing is always moving forward. Different manufacturers come up with different alloys to solve a problem statement of a specific industry. Raykam Alloys keep in touch with such manufacturers and help them introduce solutions to the targeted industries. We also facilitate as a feedback provider to the manufacturers, sharing the feedback and suggestions from the end-user to the manufacturer for more improvement in the material. 

Stainless steel is known for its exceptional corrosion resistance and durability. How does Raykam Alloys leverage these properties to provide innovative solutions across different sectors?

At Raykam Alloys we have a deep understanding of the applications of the material and the properties it displays in different environments. We provide case-based solutions to our customers in situations where they are not well versed with certain applications. Each grade of Stainless Steel is designed to be used in a certain application and environment, educating the customer on application, availability and expected performance in the environment. At Raykam Alloys we have a customer-focused approach. We focus on helping our customers in improving their products and services by giving our technical inputs to them whenever required.

Given the increasing focus on sustainability in the metals industry, how does Raykam Alloys incorporate eco-friendly practices in the production and supply of stainless steel?

Stainless Steel is a 100% recyclable material. Using that to our advantage we ensure multiple policies are executed to minimize wastage for us and as well as our customers. We are well connected to scrap vendors to ensure all the waste produced in manufacturing of our materials goes to melting mills for recycling. We also provide options to supply in custom sizes to our customers so that their wastage is minimised. Additionally, we use recyclable packaging materials like wooden pallets, wooden boxes, metal straps, high-quality PP woven fabrics to ensure our customers can recycle them at their will. We also provide ROHS compliance certification for the materials to show our commitment to eco-friendly business.

Raykam Alloys prides itself on offering certified stainless steel products with EN 3.1 certifications and dual certifications. How important are these certifications for your customers, and how do they impact the overall trust in your brand?

A certification is the identity of any material. Raykam Alloys maintains a proper certification management system for all the materials to ensure that our customers have access to them even after months of purchase. EN 3.1 certifies that the material is tested in a lab with proper government licenses for its chemical, mechanical and other such properties as per requirement. It generates utmost confidence in the material. We also provide the option for EN 3.2 certification which is issued by a Third-Party Inspection company appointed by the customer. We ensure full cooperation with the TPI company for the material confirmation. An EN 3.1 certificate holds high importance to our customers who are looking for genuine high-quality materials for their products and projects. Providing certification with the invoice set builds a high trust relationship with the customer as they are confident that they are getting what they purchased. It shows our commitment to supplying and delivering only high quality materials to our customers.

As a key player in the stainless steel supply chain, how does Raykam Alloys stay ahead of market trends and anticipate the future needs of industries that rely heavily on stainless steel?

The biggest strength in predictions of future demand is being in touch with the customers. Our customers provide us insights about future growth and developments in their industries. And combining all insights from different industries give us a bigger picture of the economy pace and growth opportunities. Government policies, new product developments and product enhancements play a major role in deciding what will be the future trend of demand. A good example would be shift from BS-IV to BS-VI in automotive industry. It generated a new demand in stainless steel by at least x2. Keeping up with such policy changes help Raykam Alloys sustain a seamless supply chain to our customers.

Stainless steel is a material that combines strength with versatility. What are some of the most innovative or unique applications of stainless steel that Raykam Alloys has been involved with recently?

A few of the unique applications in the recent supplies we have seen is use of stainless steel in the machineries with a decorative polished or matte finish. The shift occurred with the export boom where there was a hike in demand of aesthetically good-looking machineries. Previously MS with paint or coating was used or mill finish of stainless steel which looked dull. There is also high adaptation of Stainless Steel out bodies in electronic items like smart watches, smart phones, cooking appliances, white goods, etc. Another change in application is with the EV boom. The electrical components are being manufactured with Stainless Steel now. In my opinion one of the most innovative uses of Stainless Steel we have seen, we were not involved with it but it is worth mentioning, is the use of Stainless Steel as the outer body of the Tesla Cybertruck, it is one of its kind and truly a feat of innovation. We wish to support any company in India who wants to adopt such innovation.